Terms of Service

Plain words, short sentences, no traps. If something here reads as though it is designed to catch you out, tell us and we will rewrite it.

Operated by Fast Social LLC, a limited liability company registered in New Mexico, USA.

c/o Registered Agents Inc, 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, USA

Written to at notes@aitubenotes.com.

Last updated 30 August 2026. Revision 2026-08-30, which is the revision recorded against your account at checkout.

1. Who we are, and who this is for

aitubenotes is operated by the company named above. In these terms "we" and "us" mean that company, and "you" means the person using the service.

We sell to individuals. Most of the people who use aitubenotes are buying it for themselves, and this agreement is written on that basis. If you are in the UK, the EU or another place with consumer protection law, those protections apply to you here and nothing in this document takes them away. Where anything below conflicts with a right you cannot sign away, the right wins and the rest of this agreement still stands.

You may also buy aitubenotes for a business. If you do, the consumer passages below about changing your mind are the only part that does not apply to you, because those rights are given to individuals rather than to companies.

2. How the agreement is made

You agree to these terms when you first sign in, and again each time you start or change a paid plan. At checkout we record which dated revision of this page you accepted and when. That record is the evidence of what you agreed to, which is why the revision number is printed above rather than left implied.

Clicking or ticking is a valid signature and both of us intend it to bind. No handwritten signature is needed.

3. Who cannot buy aitubenotes

We cannot sell to people in New Mexico, USA. Our company is registered there, and selling to customers in the same state creates a tax position we are not set up to carry. This is our limitation and not a judgement about you.

If a billing address in New Mexico reaches us anyway, we will cancel the subscription and refund everything you have paid, in full. You will not be charged for what you used in the meantime and you owe us nothing. We will email you to say it has happened rather than letting you find out from a bank statement.

You must also be old enough to enter a contract where you live, and you must not be in a country the United States prohibits us from selling to.

4. What the service does

You give us the address of a video. We download it, transcribe the audio, read the text on screen, and write a structured set of notes from both. You get the notes, the transcript and the extracted on-screen text, and we email you when the run is finished.

The notes are written by an AI system. What that means in detail, and where a machine rather than a person made a judgement, is set out in our AI disclosure, which forms part of these terms. What you may and may not submit is set out in our Acceptable Use Policy, which also forms part of them.

5. Your account, and the free trial

You sign in with a link sent to your email address. There is no password. Anyone who can read that inbox can reach your account, so keep it secure and tell us if you think somebody else has.

A new account gets a one-off trial allowance of video-minutes. It is genuinely free, needs no card, and does not renew. It exists so you can run a real video of your own and read the output before deciding whether to pay. We may change the size of the trial, or withdraw it, for accounts created after we do so.

6. Plans, renewal and cancellation

Plans are monthly and priced in video-minutes rather than in videos. The allowance resets when the subscription renews and unused minutes do not roll over.
A plan renews automatically until you cancel it. You can cancel at any time from the billing page in your account. Cancelling takes effect at the end of the period you have already paid for, and you keep your minutes until then.
If a payment fails we do not cut you off on the first decline. The card network retries for some weeks, and we tell you in the app that it is failing so you can fix it. If it is never fixed, the plan ends.
We may suspend or end an account for non-payment, for a breach of the Acceptable Use Policy, or where continuing would put us in breach of the law. We will tell you why, and where it is reasonable to do so we will give you a chance to put it right first.

7. Changing your mind

You have 14 days to change your mind about a new plan, and we do not make that hard. If you have spent none of the month's minutes, write to us within 14 days of the first payment and we will refund it in full.

If you have spent some of the minutes, we refund the part you have not used, worked out from the minutes remaining. Submitting a job is you asking us to start work straight away, and the processing behind it is bought and paid for at the moment it runs, which is why the part you consumed is not refundable. Nothing here affects a refund you are entitled to because something went wrong at our end.

For renewals after the first, cancel before the renewal date rather than after it. We do not refund a month that has already begun unless the law where you live says otherwise, and if it does, it does.

8. Prices, payment and tax

Prices are shown on the pricing page in US dollars and are charged by Stripe, who handle the payment and hold the card details. We never see your card number.

Prices exclude any sales tax, VAT or GST that applies where you are. If we become required to collect one, the amount will be shown at checkout before you pay, and we will not add it to a price you have already agreed without telling you first.

We may change prices. An existing subscription keeps its price until the next renewal after we tell you, and we will tell you at least 14 days before it takes effect so you can cancel if you would rather not pay it.

9. What you submit, and what you get back

You keep every right you had in the material you submit. You give us permission to download, process and store that video, and to keep the output, only so far as it takes to run the service for you and to keep the records described in the Privacy Policy.

The notes we produce are yours. We do not claim ownership of them and we do not use your videos or your notes to train AI models. The systems we build to produce them, and everything we use to run the service generally, remain ours.

You are responsible for having the right to send us what you send us. That is set out properly in the Acceptable Use Policy, and it is the part of this agreement most likely to matter to you, so it is worth actually reading.

10. What we promise, and what we cannot

We will run the service with reasonable skill and care, and we will describe honestly what it does. Where we have not measured something, we say so rather than estimating it.
We do not promise the notes are correct. They are produced by machines reading a recording, and machines misread things. A blurred slide, an accent the transcriber struggles with, a chart with no labels: all of these produce notes that are wrong in ways that read as though they are right. Check anything that matters against the video.
Do not rely on the notes for anything medical, legal, financial or safety-critical without checking the source yourself.
We do not promise the service is uninterrupted. It depends on other companies, and on YouTube continuing to serve the video you asked for.
If we let you down, our liability to you is limited to the amount you paid us in the twelve months before the problem, and we are not liable for indirect loss. That limit does not apply to anything the law does not allow us to limit, including fraud and death or injury caused by our negligence, and it does not cut into your rights as a consumer.

11. Changes to these terms

We may change these terms. If a change matters to you we will email you at least 14 days before it takes effect, and you can cancel before then if you do not accept it. The revision number and date printed above move whenever the terms change, so you can always tell which version you are reading and which one you agreed to.

12. Law, and where a dispute goes

This agreement is governed by the law of the State of New Mexico, USA, and the courts there have jurisdiction. That is where our company is registered.

If you are a consumer, that sentence does not take anything away from you. You keep every protection the law of the country you live in gives you and cannot be signed away, and you can bring a claim in the courts where you live. We sell internationally, which is exactly the situation those rules exist for, so we would rather set it out here than let you discover it.

Before anyone files anything, write to us. We will try to sort it out informally within 30 days, and in almost every case that is faster and better for both of us than the alternative.

13. The rest

These terms, together with the Acceptable Use Policy, the AI disclosure and the Privacy Policy, are the whole agreement between us.
Neither of us is liable for a delay caused by something outside our reasonable control.
If part of this is unenforceable, the rest still stands. Not enforcing something once does not mean giving it up.
We may transfer this agreement if the business is sold, with notice to you. You may not transfer your account to somebody else.
This agreement is written in English, and English is its language.

14. Contact

Questions about any of this, before or after you subscribe, go to the address printed above. We answer in plain words there too.